We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund if you face any damages on the received products
To start a refund, you can contact us at email@example.com. You’ll also need the receipt or proof of purchase as well as proof of the damaged products.
If your refund is accepted, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any refund question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The earlier you get back, the better.
Unfortunately, we do not offer you a return or exchange at the time being. We have it in our roadmap for the future.
WRONG ADDRESS: Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – the customer is responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we will be able to send the item back to you, but only if you cover the shipping costs. This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.